Your holiday delivery guide

As a team of mums and dads, we know this time of year can be hectic. To help ensure you have your LittleOak on hand, we're sharing the cut-off dates for holiday deliveries.

Standard shipping: for our families in WA, SA, VIC, NSW and QLD, order before midnight December 17th. For our families in NT and TAS, order before midnight December 12th.

Express shipping: for our families in WA, SA, VIC, NSW and QLD, order before midnight December 19th. For our families in NT and TAS order before midnight December 15th.

If possible, we encourage you to place your LittleOak orders now. Our elves will be working hard to get them out the door so you can get back to what matters most – enjoying a magical holiday season with your little ones.

T&C’s: We will not be delivering over the weekend and statutory public holidays in December or January. Please note our shipping cut-off dates are intended to serve as helpful guidelines. While we strive to fulfill your orders swiftly, we can only provide estimates and not guarantees.

The below shipping time frames refer to our standard shipping method.

Standard Shipping

Metro 2 - 3 Business Days

Regional 3 - 5 Business Days

Express Shipping

Metro 1 - 2 Business Days

Regional 2 - 4 Business Days

Our transport partners operate on business days only, 7am – 7pm (local time). They do not operate on weekends or public holidays. Our Australian warehouses are located in Victoria, Western Australia and Queensland, and are subject to local public holidays.

All orders placed before 11:30am on any business day, will be dispatched the same business day.  Orders outside of this will be dispatched the following business day (local time).

Please contact us immediately if you’ve noticed you have made a mistake when ordering, on some occasions if we can intercept the order within the first hour we may be able to make the necessary changes.

Unfortunately, we can’t accept product returns (even if your LittleOak formula tin is unopened and in its original packaging).

However if you purchased LittleOak and it wasn’t a good fit for your little one, we are happy to issue a refund*. To be eligible for a refund, please call our Careline Team on 1800 570 500 within 30 days of your order.

* Refund value is limited to:

– the cost of one formula tin in your region.

– the cost of up to four boxes of sachets in your region.

Transitioning to a formula can cause a change in stool, spit-ups, gas, mild tummy discomfort, and constipation. These symptoms do not necessarily mean LittleOak Goat Milk Formula is unsuitable for your baby, but may indicate a need to slow down or change how you are transitioning to the new formula. Our experienced team is here to support you and your baby on your feeding journey and can help at every step along the way.

Contact us

We know that mistakes happen (especially in a busy household!), so it’s important that you be super careful when placing your orders as we can’t provide a refund or replacement due to an error when ordering.

LittleOak sells and ships worldwide. If you live outside of Australia, you can visit thelittleoakcompany.global